At CTZSHOP, located at [ctzshop.com], we strive to ensure satisfaction with every purchase. However, due to the nature of our print-on-demand service through Printify, there are specific guidelines for cancellations and refunds as outlined below.
**1. Cancellation Policy**
– **Before Shipment**: Orders can only be canceled if the production process has not yet started. Typically, you have a short window (usually a few hours) after placing the order to request a cancellation. Please contact us immediately at [returns@ctzshop.com] if you wish to cancel your order.
– **After Shipment**: Once the order has been shipped, it cannot be canceled. At this point, the purchase will be considered final, except in cases of defective or damaged products.
**2. Refund Policy**
– **Damaged or Defective Items**: If the product arrives damaged or defective, please contact us within 7 days of receipt at [refunds@ctzshop.com] with photographic evidence of the product’s condition. Upon verification, we will either replace the item or issue a refund.
– **Wrong Product**: If you receive a product different from the one you ordered, please contact us immediately upon receipt to arrange for a replacement or refund.
– **Returns**: Due to the customized nature of our print-on-demand products, we do not accept returns for products that are not damaged, defective, or incorrectly supplied. Please ensure the accuracy of your order before finalizing.
**4. Exchanges**
Since we offer print-on-demand services, we cannot provide exchanges for ordering the wrong size or color. We provide detailed product descriptions and size charts to help you make informed decisions. Please review your selections carefully before purchasing.
**5. Process for Handling Cancellations and Refunds**
To request a cancellation, refund, or to report issues with your order, please contact us at:
– Email: [refunds@ctzshop.com].
Please include your order number, contact information, and a detailed explanation of the issue. We will respond within 48 hours to address your concerns and outline the next steps.
**6. Changes to Our Cancellation & Refund Policy**
We reserve the right to update or change our Cancellation & Refund Policy at any time. Changes will take effect immediately upon their posting on the website. Please review this policy periodically.
**7. Contact Us**
If you have any questions about our Cancellation & Refund Policy, please do not hesitate to contact us at [returns@ctzshop.com].